Legal
Accessibility Statement
1. The standard
caret care is built to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, the current standard from the World Wide Web Consortium (W3C, What’s new in WCAG 2.2). That covers this site and the caret care app at app.caretcare.com: the Playbook, My Practice, My Documents, Chartbook, Logbook and Support. In practice it means every page works with a keyboard alone, with screen readers such as VoiceOver and TalkBack, at 200 percent zoom and on a phone-width screen, with readable color contrast, labeled form fields and time limits you can extend.
2. How it’s checked
Every change to the app and to this site runs an automated accessibility check before it ships, and the change stops if the check finds a serious problem. Automated checks catch only part of the standard, so new screens also get a hand check with a keyboard and a screen reader. caret care has not had an outside accessibility audit yet. Until it does, this page says the platform is built to WCAG 2.2 AA rather than claiming full conformance.
3. Time limits
Chartbook, where client records live, locks after a period with no activity, because the HIPAA Security Rule expects health records to close on an unattended screen (45 CFR 164.312). A minute before it locks, a message says so and offers Keep working, which resets the timer. Screen readers announce the message when it appears.
4. Known gaps
Documents caret care produces as PDFs (receipts, statements, superbills and practice documents) are not yet tagged for screen readers. Until they are, caret care will send any of them in an accessible format on request.
5. Report a barrier
Write to accessibility@caretcare.com with the page and what got in the way. You will get a reply within five business days. If something on the platform doesn’t work with your assistive technology, caret care will provide it another way while the fix is built.
Last reviewed: November 10, 2026.